12 November 2026
At Coldon Homes, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our homes or services, or engage with us throughout your building journey.
Coldon Homes is the trading name of Lipska Pty. Ltd. (ABN 43 863 857 070), referred to in this policy as “Coldon Homes”, “we”, “us” or “our”.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The personal information we collect depends on how you interact with us.
This may include:
When you visit our website, certain technical information may also be collected, including your IP address, browser type, device information, website activity and referral sources.
We seek to collect only personal information that is reasonably necessary for our business activities or that you choose to provide.
We generally collect personal information directly from you when you:
When you submit an enquiry through Facebook or Instagram, your details are collected through Meta’s platforms and made available to Coldon Homes through Meta Business Suite Leads Centre.
We may also receive information from third parties involved in your building project, where appropriate and permitted by law.
We use personal information to support our business operations and provide our building services.
This includes:
Enquiries received through Meta Business Suite Leads Centre are forwarded to our sales team for follow-up.
These enquiries are currently used for sales follow-up only and are not automatically added to a marketing mailing list.
From time to time, Coldon Homes may send information about our home designs, display homes, building opportunities, services and other relevant updates.
Where required, we will obtain your consent before sending promotional emails or other commercial electronic communications.
You can choose to receive marketing updates by selecting the relevant option on our website forms or through another appropriate subscription process.
You can withdraw your consent or unsubscribe at any time by following the instructions in a marketing message or contacting us at [email protected].
Choosing not to receive marketing communications will not affect our ability to respond to your enquiries or provide our building services.
Our website uses cookies and similar technologies to support website functionality, understand how visitors use our website and measure the effectiveness of our marketing.
These technologies may collect information such as pages visited, time spent on the website, referral sources, device and browser information, and interactions with website content.
We use Google Analytics 4 (GA4), Google Ads conversion tracking and Meta Pixel to help measure website performance, advertising results and customer engagement, where these services are enabled.
You can accept or reject optional analytics and advertising cookies, or manage your preferences separately, through the cookie consent settings on our website.
You can change your preferences at any time using the Cookie Settings link in our website footer. You can also manage or restrict cookies through your browser settings.
We may disclose personal information to third parties where reasonably necessary to respond to your enquiry, provide our services, manage your building project or operate our business.
Depending on the circumstances, these parties may include:
We also use third-party technology providers to support our website and digital communications, including MyWork for website management, WP Engine for hosting, Elementor for website forms and Meta for social media enquiries and advertising.
We use Google services for website analytics and advertising measurement where these services are enabled on our website.
We seek to limit the information shared to what is reasonably necessary for the relevant purpose.
We do not sell customer contact information to third parties for their independent marketing activities.
Coldon Homes may use artificial intelligence (AI) to assist in developing and refining website content, marketing materials and imagery.
We use AI with human oversight to help ensure content is accurate, appropriate and not misleading.
We do not currently use AI chatbots or automated AI assistants on our website, and we do not input identifiable customer personal information into generative AI tools for these activities.
Coldon Homes does not currently use automated decision-making systems to make decisions that significantly affect customers’ rights or interests.
From time to time, we may invite customers to share photographs, testimonials, reviews or stories about their experience with Coldon Homes.
Where identifiable customer photographs, testimonials or other personal information are used in our marketing materials, we obtain appropriate permission before publication.
These permissions are retained in our business email records.
Customer photographs and testimonials may be published on our website, social media channels, brochures or other marketing platforms, in accordance with the permission provided.
If you have questions about the use of your image or testimonial, please contact us.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our website is managed by MyWork and hosted through WP Engine in Sydney, Australia. Website security measures include HTTPS encryption, firewalls, security monitoring and regular backups.
Personal information submitted through our website enquiry forms is stored in WordPress and emailed to authorised Coldon Homes team members. Uploaded files may also be stored on the website hosting server.
Access to website information is managed through individual user accounts and permissions, with access provided to authorised personnel and service providers as required.
Customer sales enquiries, including those received through our website and social media advertising, are generally retained for up to 12 months, unless the information is required for an ongoing customer relationship, building project or applicable legal obligation.
Enquiries received through third-party platforms, including Meta, may also be subject to those platforms’ own data retention arrangements.
We retain other personal information for as long as reasonably necessary for the purposes for which it was collected, or as required or authorised by law.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, including information held by relevant service providers, unless we are required or authorised by law to retain it.
Coldon Homes’ website is hosted in Sydney, Australia, through WP Engine.
We use third-party technology and service providers to support our website, communications, advertising and business operations.
Some third-party services, including Google and Meta, may process personal information outside Australia, including in the United States.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled in accordance with applicable Australian privacy requirements.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please email [email protected].
We may need to verify your identity before providing access to or changing personal information.
We will consider your request and respond in accordance with applicable privacy laws. In some circumstances, access may be restricted where permitted or required by law.
If you have a question or concern about how Coldon Homes handles your personal information, please contact us at [email protected].
We will review your enquiry or complaint, investigate the matter where appropriate and respond within a reasonable timeframe.
If further information is required, we may contact you to assist with our investigation.
If you are dissatisfied with our response, or your complaint remains unresolved, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
For further information, visit www.oaic.gov.au.
We review this Privacy Policy periodically, including when changes to our business practices, technology or legal obligations may affect how personal information is handled.
The latest version will be available on our website, with the date of the most recent update shown above.
Coldon Homes
Lipska Pty. Ltd. trading as Coldon Homes
ABN: 43 863 857 070
Address: Cape Paterson Road, Wonthaggi VIC 3995
Phone: (03) 5672 1999
Email: [email protected]
Website: www.coldonhomes.com.au
